1. Introduction
Pillars Property Group ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a strategy call, or engage with our property deal sourcing services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and any details you provide when booking a strategy call or contacting us.
- Booking Data: Appointment time, meeting confirmation, and notes provided during scheduling.
- Usage Data: IP address, browser type, pages visited, time on site, and referral sources.
- Communication Data: Records of our correspondence with you, including emails, SMS reminders, and follow-up messages.
3. How We Use Your Information
We use the information we collect to:
- Schedule and confirm your strategy call (including Google Meet details)
- Send appointment reminders via email and SMS
- Provide property deal sourcing education, resources, and services
- Respond to your enquiries and follow up after your call
- Improve our website, services, and customer experience
- Send updates, offers, and relevant property content (where permitted)
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Trusted vendors who help us operate our business (e.g. scheduling tools, Google Meet, email and SMS providers, analytics).
- Legal Requirements: Where required by law or to protect our rights.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, understand user behaviour, and improve our marketing. You can control cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
- Request restriction of processing or object to processing
To exercise these rights, please contact us using the information below.
8. Third-Party Links and Embeds
Our website may contain links to or embedded content from third-party services (e.g. YouTube videos, Google Meet, scheduling tools). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: